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INNOVATIONS IN HOTEL PRODUCTS AND SERVICES

Published Thursday, February 01, 2007

CUSTOM FITTINGS BEAT THE ODDS In 2000, Symmons Industries, a manufacturer of commercial and residential plumbing products, took a gamble that held promise of paying long-term rewards. That year, Symmons pursued the Mohegan Sun Hotel and Casino development in Uncasville, CT. The company faced a challenge as it offered nothing in its regular product lines to reflect the proposed Native American design theme of Mohegan. On a long-shot bet, Symmons built a model to complement the theme described by the Mohegan design team and submitted its model for consideration. That effort paid off when the firm won the ...

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