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Automation Eases Business Center Worries

Published Sunday, November 01, 2009

The traditional hotel business center may be dead. In its place, lodging properties of all sizes and serving all markets are installing self-service units and kiosks that provide convenience and consistency for guests and reliability and lower costs for hotel operators. “Before the kiosk business center was introduced to the industry, hotels needed staffed business centers that are costly to operate and are very seldom able to turn a profit,” says Robert Basulto, president & CEO of Keylink Solutions, a Las Vegas-based provider of automated business center systems to the hotel industry. “Some convention hotels may be able ...

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